Welcome new customer! Find information on how this site works here; Welcome
Here you will find lots products for your pet, all with great discounts on the recommended retail price. All products are available for next day delivery to the surgery if ordered Monday to Friday before 5.30pm.

If you are interested in buying a product that is not available on the store please just contact the surgery and we will do our best to get it added for you. We hope you enjoy using this service, if you have any trouble ordering or have any questions please do just let us know!
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Buying
Buying through our Online Store is simple, just select your product via the menu or use the search facility to enter part of the product name. When you have found your product just click "Add to Basket". When you have added everything you wish to purchase click on "Checkout" and follow the instructions through to payment.

Remember you can select to repeat an order at a regular interval to save you time on future purchases and no card details are kept on the store. You will need to register just once to use this store, your details will not be passed to any third parties. Payment is via a secure payment gateway, so you can shop safely and keep your pet happy!
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prescriptions
Some items available on the store may be prescription only items, they will need to be approved by the vet before you can fully purchase them. You will be notified if an item you are buying is a prescription item at checkout.

Once the vet approves this, you will get an email confirming that you can continue with your purchase. You can check your account for updates under the Prescriptions tab after you have completed the checkout process
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Welcome to cityvets Online Shop
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We place a high priority on your privacy and will only use information collected from you in accordance with the Data Protection Act 1998. We will use that information only to process your order and provide you with the best possible service.
 
As part of our ongoing service we may contact you by e-mail or telephone to ensure that you are completely satisfied with both your purchase and our service. For your order to be processed, your address, email and telephone numbers will need to be stored in our database.
 
This information will be held by us securely in accordance with current legal requirements and consists of your name, address, telephone number and email address. Your credit card details are not stored with us and are not accessable by us.  They may be stored by Royal Bank of Scotland/Worldpay for ease of future use of our store. In accordance with the Privacy and Electronic Communications Act, passed into law 11th December 2003, we will only send marketing emails to you on similar or related pet products. If you do not wish to have any marketing or newsletters from CityVets please send your details by email to admin@cityvets.co.uk requesting that we remove your details from our mailing list.