We have a 99% guaranteed next day availability for collection from your chosen branch for all orders placed before 5pm Monday to Thursday. Orders placed after 5pm Thursday to noon Saturday will be available for collection from your chosen branch by noon the following Monday and orders sent after noon on a Saturday will be available for collection from noon the following Tuesday. In the rare case of a delay you will be contacted by text, email or telephone to inform you of the circumstance.
During the order process you will be asked to specify the surgery you wish to have the items delivered to. Unless advised otherwise orders will be available for collection from noon the day after ordering provided you ordered before 5pm. Orders made after 5pm will be available from noon on the second day after ordering. Orders made after 5pm on Thursday will be available from noon the following Monday, and orders made after noon on Saturday can be collected from noon on Tuesday.
Any returns must be made within 2 days of the purchase date and returned to the Surgery from where the order was originally collected/delivered from, with the correct invoice as proof of purchase. Items must be unopened and in the same condition as they were when collected. Hills Science Plan and Royal Canin diets have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the remaining food will need to be returned to the surgery by the customer for a refund to be awarded. No refund will be given for delivery charges.