Welcome new customer! Find information on how this site works here; Welcome
Here you will find lots products for your pet, all with great discounts on the recommended retail price. All products are available for next day delivery to the surgery if ordered Monday to Friday before 5.30pm.

If you are interested in buying a product that is not available on the store please just contact the surgery and we will do our best to get it added for you. We hope you enjoy using this service, if you have any trouble ordering or have any questions please do just let us know!
Close
Buying
Buying through our Online Store is simple, just select your product via the menu or use the search facility to enter part of the product name. When you have found your product just click "Add to Basket". When you have added everything you wish to purchase click on "Checkout" and follow the instructions through to payment.

Remember you can select to repeat an order at a regular interval to save you time on future purchases and no card details are kept on the store. You will need to register just once to use this store, your details will not be passed to any third parties. Payment is via a secure payment gateway, so you can shop safely and keep your pet happy!
Close
prescriptions
Some items available on the store may be prescription only items, they will need to be approved by the vet before you can fully purchase them. You will be notified if an item you are buying is a prescription item at checkout.

Once the vet approves this, you will get an email confirming that you can continue with your purchase. You can check your account for updates under the Prescriptions tab after you have completed the checkout process
Close
Welcome to cityvets Online Shop
 
We have a 99% guaranteed next day availability for collection from your chosen branch for all orders placed before 5pm Monday to Thursday. Orders placed after 5pm Thursday to noon Saturday will be available for collection from your chosen branch by noon the following Monday and orders sent after noon on a Saturday will be available for collection from noon the following Tuesday. In the rare case of a delay you will be contacted by text, email or telephone to inform you of the circumstance.
 
Collections
During the order process you will be asked to specify the surgery you wish to have the items delivered to. Unless advised otherwise orders will be available for collection from noon the day after ordering provided you ordered before 5pm. Orders made after 5pm will be available from noon on the second day after ordering. Orders made after 5pm on Thursday will be available from noon the following Monday, and orders made after noon on Saturday can be collected from noon on Tuesday.
  
Returns
Any returns must be made within 2 days of the purchase date and returned to the Surgery from where the order was originally collected/delivered from, with the correct invoice as proof of purchase. Items must be unopened and in the same condition as they were when collected. Hills Science Plan and Royal Canin diets have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the remaining food will need to be returned to the surgery by the customer for a refund to be awarded. No refund will be given for delivery charges.