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Terms & Conditions

These Terms and Conditions form the basis on which you can visit and use our online store. Please read them carefully as they contain important information.
 
General Terms and Conditions
This site is owned and operated by CityVets, 101 Buddle Lane, St Thomas, Exeter, Devon EX4 1QS. If you want to ask us anything about these Terms and Conditions or, if you have any comments on or complaints about our website, please email us on admin@cityvets.co.uk or telephone us on 01392 250066.
Accuracy of content
We have taken every care in the preparation of the content of this store, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering errors
You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process.
Payment terms
We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery to us is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further supply to you. This does not affect any other rights we may have.
Delivery
WE CURRENTLY DO NOT OFFER DELIVERY ONLY COLLECTION FROM BRANCH
 
Goods supplied are not for resale.
 
Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items) to receive a full refund providing the goods are returned unopened and in the same condition as when delivered.
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. Law, jurisdiction and language This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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